Frequently Asked Questions

I want to install this on an existing door. Is this possible? 

  • Yes. Absolutely. There is minimum spacing requirements needed on the face of the door. Please refer to Installation Requirements.

Can I install this on a new door? What do I need to know?

  • There is minimum spacing requirements needed on the face of the door. Please refer to Installation Requirements. Please contact us and we can provide you with drilling instructions.

How do you install the door locks? Can I do it myself?

The lock does have specific hole requirements. While it is possible to install this yourself, it does require drilling. We highly recommend our expert technician to do the installation for you. Please contact us for more details and pricing.

Do you have installation services available?

  • Yes. We have installation services available in Toronto and surrounding areas.

Can I contact you to determine whether this lock will fit on my door?

  • Yes. Please contact us! We’ll be happy to answer any questions you may have. 

How much space would it be necessary to have on my door in order to successfully install digital door locks?

  • The required space to install digital door locks varies from model to model. In case you have any decorative elements on your door (windows/moldings), please consult these images to measure the size of your installation space. Please refer to the Installation Requirement section for full information of give us a call.

  • A minimum of 4.5 inches is required on the face of the lock.

Are these locks suitable for Canadian Weather?

  • Yes. The locks are rated to -20°C. That said, the electronical compnents are on the interior unit (inside) of the home, so as long as your home temperature is above 20°C, the lock will function.

Does the door lock automatically?

  • Yes. All the locks have the capability of Automatic or Manual mode. On automatic mode, once you close the door, it will lock automatically. Eliminate the worry of whether you’ve locked the door on your way out!
  • On Manual mode, you can lock the door by touching the screen on the front, or pressing the lock button on the back. 

Is there WiFi or Bluetooth connections available?

  • All door locks stand-alone locks. They are not connected to the internet or Bluetooth. Anyone accessing the lock must be in front of the door. Avoid of any worries of unapproved access from remote. 

Are you the distributor?

Yes. We are the official distributor of Samsung Door Locks in Canada. Please contact us for large volume orders.